We appreciate your understanding with the following update as we do our best to manage operations through these unchartered waters. Charleston Harbor Resort and Marina will be temporarily suspending service at the Fish House, Reel Bar, Tiki Bar, Estuary Spa, Marina Store, In-Room dining, Guest Transportation, Fitness Center and Harborside beginning March 20, 2020. The Beach Club and Marina remains open for business, (and very limited to-go food service for hotel guests only) and the well-being of our guests remains top priority at Charleston Harbor Resort and Marina. We are always focused on the health and safety of our guests and associates, as well as your experience when visiting the resort. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding COVID-19 cases and following guidelines from these agencies as well as local health authorities. In response, we have increased the frequency of our already stringent practices of food and environmental hygiene at our resort. Efforts include increased hand hygiene training, resort-wide sanitization, continuous disinfection and cleaning of high-touch items, general awareness training for all staff members, and more.
In addition to these measures, we encourage you to learn more about what you can do to travel safer. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices and check local and federal resources to stay up to date with current affairs.
We are committed to complying with the stringent health standards recommended by local health authorities during this public health situation. Thank you for your understanding and cooperation. At the same time, we are committed to providing a memorable resort experience at the Charleston Harbor Resort and Marina.
For your Upcoming travel to Charleston
Existing Reservations. All reservations that are scheduled for arrival before April 15, 2020 can be changed (you will only be charged the applicable room rate difference) or cancelled at no charge up to 24 hours before your scheduled arrival.
New Reservations. Any reservations that are booked between today and April 15, 2020 for any future arrival date before September 1, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via the Resort website or Reservations Center, please contact the Resort Team directly at 843.856.0028 and select the Resort Reservation option. If your reservation was made through a third party and you need to modify your upcoming reservation, please contact them directly for assistance. As we are responding to the continuously changing state of affairs, please understand that we may make changes to our regularly offered services and we will make every attempt to have all information updated here on our website and on Facebook as soon as possible.
Please contact the resort at 843.856.0028 for the most up to date information pertaining to your stay.